The small print, written like we'd want to read it .

The fastest way to book is through our online portal — pick your tech, your service, and your time in under a minute. Phone and text bookings are open during studio hours; we reply within an hour or two.

We send a confirmation when your appointment is set, and a reminder the day before. If you've never been with us, plan to arrive five to ten minutes early — there's a quick consult before we begin so we get the design exactly right.

For nail art with multiple references, group bookings, or special-occasion sets, message us first. A short consult lets us hold the right amount of chair time and match you with the technician best suited to the design.

Plans change — we get it. We just ask for at least 24 hours' notice so we can offer the chair to another guest. Cancel inside that window and we may charge up to 50% of the booked service, depending on availability.

No-shows are different. When a chair sits empty without notice, it costs a technician their afternoon. The full service price may be charged to the card on file before we can rebook.

Repeat last-minute cancellations or no-shows may require a deposit on future bookings. We hold this line gently — life happens — but it keeps the studio fair for everyone.

If you're running ten minutes behind or less, send us a quick text and we'll do everything we can to keep your service intact. Past that, we may need to shorten what we do, simplify the art, or — for the deepest delays — reschedule.

When we shorten a service to stay on time, the full price still applies. It's the only way to keep the next guest's appointment on time too. We promise to use every minute we have well.

If something isn't right with your nails — a lift, a chip, a color that didn't sit how you'd hoped — let us know within seven days of your visit and we'll fix it on us. Walk-ins for touch-ups are scheduled around our booked appointments, so call ahead and we'll find you a window.

We don't issue refunds on services already rendered, but we will always work with you to make the result something you love. A short conversation almost always gets us there.

Touch-ups don't cover regular wear after the seven-day window, length adjustments, or designs you've changed your mind on — those become a fresh appointment.

Every tool that touches you is either single-use and opened in front of you, or hospital-grade sterilized between guests. Our polish line is non-toxic by design — chosen for the air you breathe and the nails you keep.

Tell us about allergies, sensitive skin, pregnancy, or any condition that affects your nails or skin. There's no service we can't tailor, but we need to know first so we can adjust products and pressure.

If you're feeling unwell — fever, cold, anything contagious — please reschedule. Cancellation fees are waived for illness with a quick text or call before your appointment.

Children five and over are welcome for their own appointments — see our kids menu for ages under twelve. Younger children are welcome alongside a parent's appointment as long as they're supervised the whole time.

Guest seating in the studio is limited. If you're bringing someone along, please let us know at booking so we can prepare a chair near you.

We'd love to take responsibility for everything you bring with you — but we can't. Please keep belongings, jewelry, and valuables with you at the chair. The studio isn't liable for lost or damaged items.

Prices on our menu are starting prices. The final cost can shift with length, complexity, add-ons, and the design itself. Your tech will walk through pricing before we begin, so there are no surprises at the desk.

We accept all major credit and debit cards, Apple Pay, Google Pay, and cash. Payment is collected after your service.

Gratuity isn't required, but it's deeply appreciated by our team. Cash tips go directly to your technician on the day; tips on card are processed with each pay cycle.

Studio gift cards are valid for one year from the purchase date and can be applied toward any service. They aren't redeemable for cash, and any unused balance stays on the card for your next visit.

Gift cards are non-refundable. Lost or stolen cards can't be replaced, so treat them like cash — and let us know at booking if you'd like to apply one toward your appointment.

We sometimes photograph finished nail sets for our portfolio, social channels, and gallery — never your face, never identifying details, just the work itself. If you'd rather we didn't shoot yours, tell your tech and we won't.

Contact details you share with us — phone, email, anything you send through the contact form — are used only to confirm bookings, send reminders, and reply to you. We don't sell or share your information with third parties.

Have a question about how we handle your data, or want a record removed? Email us at hello@nailartstudiospa.com and we'll take care of it.